FAQ

What are your hours of operation?
We are Open daily and open on all holidays. Yes, Christmas and New Years too!

10:00 am to 6:00 pm daily

Wine tastings ARE available now! Walk-in only. We look forward to serving you on your next visit! Feel free to pop in!

Our Online Store is ALWAYS OPEN and we look forward to delivering our award winning wines directly to your door! Click on Shop Wines on our navigation bar to check it out!

For restaurant hours visit them here.

Do you require guests to show their BC Vaccination Card/Passport?

By direction of the Public Health Order Standing wine sampling/tasting is regarded as a shorter time window experience with the purpose of “taste, then buy” experience for the guests. Standing sampling experiences do not have a BC Vaccine Card requirement.

Please note that as per the Public Health Order, proof of vaccination IS REQUIRED for seating in our restaurant - but not for tasting in our Wine Shop.

We know this is a confusing time for all as regulations change, and thank you for your patience and kindness shown towards our staff and the rest of our hospitality colleagues as we navigate these changes.

Where are you located?
2845 Boucherie Road,  West Kelowna, BC, V1Z 2G6, Canada
We are just 8 minutes from the bridge, and in the middle of the Westside Wine Trail. If you get lost, feel free to call us for directions.  Our phone number is 778-755-5550

Do I need to make a reservation or booking for tastings and tours?
Please walk-in for wine tastings. Simply pop in and start sipping! Tours are unavailable at this time. Commercial Tour Operators please click here for bookings.

Facility Tours: Unavailable at this time.
Tasting Fee: $10 per person for 5 wine samples, (fee waived with wine bottle purchase).

Does Volcanic Hills have a wine club I may join?
We do have a wine club! Click "Wine Club" for more information on our navigation bar!

Can I bring my children to the winery?
Bring the entire family! Children are welcome and complimentary sparkling juice is available for children or designated drivers.

Can I bring my pet to the winery?
As per Interior Health restrictions, only certified service or guide animals may enter the facility. We are happy to offer your furry friends some drinking water though!

Do I need to make a reservation in the restaurant?
Reservations in Blu Saffron Bistro are not required, but are strongly recommended. Feel free to phone to reserve a table.  The restaurant phone number is 778-755-5550 ext 108 or email blusaffronbistro@shaw.ca

Where can I buy my favourite Volcanic Hills wines if I can’t visit the wine shop?
Order online by clicking "Shop Wines" above! You may find our wines in local restaurants, VQA stores, and private liquor stores in BC only. If you can not find our wine in a local wine store near you, feel free to ask them to bring in your favorite wines from Volcanic Hills. It really helps us and we appreciate your support!

Are your wines organic?
Our wines are not certified organic; however, green farming is practised in the vineyards regularly to minimize our impact on our environment. In addition, the winery is heated and cooled using geothermal technology, and we also have a water water treatment plant to filter any unwanted chemicals in water leaving our facility.

Are your wines Vegan?
YES! Igneous Vineyards branded wines and 2018 Rose are not vegan, but all of our other Volcanic Hills wines are vegan, and a V symbol can be found on the back of our labels to indicate this. Older vintages may not have this symbol, but we have added the easy to spot Vegan symbol to let everyone know for current and new releases.

Can you ship wine to me?
We can ship wine across Canada directly to your home or business address. We can ship in increments of 3, 6 or 12 bottles. Easily order online via our online store.

Does Volcanic Hills have a venue for private events?
Yes! We have one of the largest wine shops in the Okanagan, paired with a spacious patio; a great venue for any of your functions! Business events, family functions, concerts, and art shows are a few examples of the many events Volcanic Hills can host for you! To book an event feel free to email us with any questions. We have had the pleasure of hosting art classes, and yoga classes, and if you are an interested instructor, please contact us! Please note, we do not host wedding ceremonies at this time. Availability dependent on time of year.